We aim to keep all products in stock as much as possible, however as we handmake all our products, sometimes popular; products can be out of stock at peak times. You can keep up to date with our most recent products in stock through our Tiktok page @nuvanaebynicole.uk or contact us at contact@nuvanaebynicole.co.uk

We do offer international shipping. Just add your order to the basket and select International Shipping at the Checkout. Custom charges may apply, usually these do not apply for low value orders, but please check customs guidelines for your country prior to ordering.

You should have received a confirmation email/text message and a tracking number with your online order. Please track your order via Royal Mail website. If you have any issues contact us at contact@nuvanaebynicole.co.uk

We’re very sorry to hear about this! Returns must be notified to us in advance via email to contact@nuvanaebynicole.co.uk, with the explanation of the reason for the return along with your order number and photo evidence of the outside of the box, the inside packaging and the item itself within 48hrs of receiving your order, our standard Returns Policy is 14 days.

Please do not send goods without our prior knowledge.

We have a 14 day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you should contact us at contact@nuvanaebynicole.co.uk You can find our full Return and Refund policy here.

We don’t have a public phone number, but you can reach us via contact@nuvanaebynicole.co.uk We aim to respond to all correspondence within 24-48 hours.

Thanks for your interest, it’d be great to hear about your brand. Please get in touch with us at contact@nuvanaebynicole.co.uk

We, as a business, prioritise protecting our customer’s personal information online. Our updated Privacy Policy can be found here.